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[Account Security] Why is the CAPTCHA code I entered shown as invalid?

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The CAPTCHA code may be marked invalid if entered incorrectly. Since it's case-sensitive, ensure you accurately input uppercase, lowercase characters, and numbers as shown in the image.

 

If you're certain you entered it correctly, select Refresh to generate a new CAPTCHA code and try again.


Generating-new-captcha-code-on-Shopee-App.gif

⚠️Note

· The CAPTCHA code is commonly used for verification when signing up for a new Shopee account through the Shopee App.

· If you're signing up on the Shopee Website, you will encounter a verification puzzle in the form of an image.

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